The last few months have not been easy. Not only because of the lockdown life and our worry about our health but also because all routine dental care in England has been suspended since 25 March. While we are all adapting to many changes and different ways of life, our commitment to the patients’ wellbeing and safety still the same.
At our Dental practice in Newcastle, we have been providing telephone advice and doing our best to help patients over the past 10 weeks. However, we are aware that the NHS urgent care centres were not accessible to everyone and some patients are still experiencing dental problems.
We are sure that you have read in the news that we are allowed to open from Monday 8th June following the chief dental officer’s announcement. We are starting urgent and routine dental care on the 8th of June with gradual transition to all dental services very soon.
We have made some changes and introduced safety measures to protect our patients and team. As a result, your visit will be slightly different when you come to see us.
To reduce the number of your visits, we have implemented a new system to offer video and online consultations.
All our forms are now digitally formatted to eliminate the contacts with pens and papers. The forms will be emailed to you before your appointment to review and sign on your own device.
Our new software will enable you to notify us upon your arrival using your phone. A member of our team will open the door for you and help you to follow the new protocol. By doing that, you will not be touching any doors or handles.
On entering the building, we will check your temperature using a digital touchless thermometer. Our team members will also have their temperature checked every day upon arrival.
Hand hygiene equipment and face masks:
We have installed hand sanitiser station in the reception area. On arrival to our dental practice, you will be asked to clean your hands with the antibacterial gel and you will be given a mask to wear. This is to ensure the safety of our patients.
Personal belongings storage:
We are providing storage boxes to store your belongings before your dental treatment. To limit the risk of any contamination, please bring as little belongings as possible.
Our reception disk will look different as we have installed protective plastic screens. This is to ensure our staff and your safety when you are dealing with the reception team.
We are still the same friendly team but for your safety, social distancing will be enforced everywhere in the dental practice. Please don’t bring anyone else into the practice with you unless necessary.
We have adjusted our reception waiting area so that you can maintain safe social distancing. We have also removed all the magazines, newspapers and any items that might cause cross contamination.
Gosforth Dental Surgery team will be wearing appropriate PPE all the time to ensure your safety. This includes masks, gloves and face shields. Our PPE might make us appear more clinical but please be assured that we are still the same friendly team underneath. This is to ensure our safety – as well as yours.
We have spaced out the appointments to minimise the number of people at our practice at any one time. Upon arrival, you will be escorted directly to your treatment room. Please ensure you arrive on time.
Surgery decontamination time
We will be following the most strict recommended infection control measures for the safety of our staff and patients. This includes leaving the surgery unoccupied for 1 hour after any active treatment. The deep cleaning process starts afterwards and includes decontamination of all the surfaces and floors. These deeper thorough cleans will be scheduled through the day to fit around the appointments.
The card machine terminal will be covered by plastic shields to prevent the risk of contamination. The plastic cover will be changed after every payment. Please also try to use the contactless payment whenever possible.
Arranging your next appointment:
To minimise your waiting time in the reception area, our reception team will give you a call within 1 hour after leaving the dental practice to arrange the next appointments for you.
We’re here to keep you safe while we look after your oral health. Thank you for your support during this time.
When you book your appointment, our team will explain to you the few simple steps that you need to follow. The following is our guide to the new adjustments to your visit:
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call us on 0191 284 7871 or email us on firstname.lastname@example.org.
We are pleased so say that Gosforth Dental Surgery is open again. We appreciate you may be nervous about visiting us and know you’ll have questions, so we’ve put together some FAQs to help both our existing and new patients.
If you have any further questions about the steps we take to keep you, and every patient, safe in our practice, please call us an our team will be happy to answer your questions.
Yes, we are now providing both urgent and routine dental care. Attendance is by appointments only.
Yes. Please email us or call us on 0191 284 7871 or email us on email@example.com. You need to have an appointment before you arrive.
Yes, from Monday 8th June, Gosforth Dental surgery will be open for routine dental care, which includes all dental treatments.
Yes, it is safe to be treated and it is actually safer than a supermarket visit. We have introduced new safety measures, social distancing, using personal protective equipment all the time, and enhanced infection control measures have been implemented. When you book your appointment, our team will explain to you the few simple steps that you need to follow. Please also read the our guide on the new adjustments to your visit.
To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if visiting one of our practices. Please see our safety charter for further information.